Help

Get help with your Massey's orders. 

PHONE SUPPORT: 
We provide phone support from 10-5 CST Monday-Saturday 
TOLL FREE: 800.SKI.SHOP or 800-754-7467 

EVENT SUPPORT: 
WE'D LOVE TO PROVIDE SUPPORT FOR YOUR EVENT. 
GENERAL QUESTIONS: events at masseys.net (if you'd like to schedule an event) 

PERSONNEL MANAGER: 
IF YOU ARE INTERESTED IN WORKING FOR MASSEY'S. 
GENERAL QUESTIONS: jobs at masseys.net 

NEW ORLEANS STORE: 
PHONE: 504-648-0292

BATON ROUGE STORE: 
PHONE: 225-246-7100

COVINGTON STORE: 
PHONE: 985-809-7544

FAQ's

Ordering Online: Is your web site secure?
Shopping with your credit card with Massey's Professional Outfitters / The Flip Flopper / 800-SKI-SHOP or We Got Your Pack is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

Free Shipping Exceptions
Orders to Canada, Alaska, Hawaii, and Military addresses are not eligible for the free shipping over $75.

Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 10am and 6pm Central time. Our number is: 800-754-7467.

What Payment Options Do You Offer?
We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

How Do I Check My Online Order Status?
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available). You can always access prior purchases through the TRACK button at the top of any page.

When Do I Get a Confirmation of My Order?
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

Where Does Masseys Ship?
Currently we only ship to addresses within the US.

What About Delivery Times?
Please see our Shipping Info page for all delivery times.

DOMESTIC:

Ground - Most orders placed M-F, before 1 P.M. CST, will leave our facility the same day. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take FedEx to get your package from our facility to your doorstep, you can visit FedEx.com. We ship from the following zip code: 70002

3 Day Select- Most orders placed M-F, before 1 P.M. CST, will leave our facility the same day. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air- Most orders placed M-F, before 1 P.M. CST, will leave our facility the same day. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air- Most orders placed M-F, before 1 P.M. CST, will leave our facility the same day. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one.

IMPORTANT EXCEPTIONS: FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for FedEx' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with FedEx. FedEx only guarantees and accepts claims for fast shipments, (not ground). FedEx does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

How Do you Ship?
The majority of items are shipped via FedEx or UPS, but for larger items we might use specialized freight carriers.

How Do I Handle Returns & Exchanges?

RETURNS
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
All returns and exchanges are subject to our Terms of Use.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.

EXCHANGES
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.