We now offer Economy FREE shipping on orders over $75 to the lower 48 states. Our Econo shipping option is a hybrid delivery service run by FedEx and USPS called SmartPost. Being the least expensive choice, this option does not allow us to track or insure your package. If you are unsure of USPS delivery or can't ensure the safety of your mailbox or doorstep, you should choose normal ground service with Signature Required.
Oversized items such as but not limited to Yeti coolers, backpacks, kid carriers, paddles, rack parts, winter boots, etc. do not qualify for free shipping. We do not ship canoes, kayaks, bikes, or cargo boxes. We do not ship any Hobie products. Speak to Customer Service for local delivery.
DELIVERY TIMES / SERVICES:
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect
FedEx SmartPost® - 7 - 12 business days- Tracking will not be automatically sent via email. Packages will delivered by your local post office. We will not be responsible for packages left at the front door.
FedEx Ground® - 5 - 7 business days, based on distance to the destination. Once FedEx picks up the package from our facility the following day is considered shipping day number one.
FedEx Express Saver® - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in three business days, starting with shipping day number one.
FedEx 2Day® - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in two business days, starting with shipping day number one.
FedEx Standard Overnight® - next-business-day afternoon - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in one business day, starting with shipping day number one.
Direct Manufacturer Shipping: Some items may ship directly from the manufacturer’s warehouse. This process allows us to offer you more products but may cause a slight delay in shipping times. Some of our manufacturers shipping items directly include Patagonia, Chaco, Merrell, Marmot, Deuter, Osprey, Prana, Lowa, Horny Toad, Ecco, and Scarpa. Once the tracking information is provided by the manufacturer you’ll receive an email to track your package.
We do not ship Hobie products.
* FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days.
** Signature required - if you select the option to require signature someone from within your residence or business must sign for the package at the time of delivery. The FedEx driver will make three attempts to deliver your package.
*** We cannot guarantee shipper performance. FedEx does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
**** FedEx only guarantees and accepts claims for expedited shipments, (not ground or smartpost). If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with FedEx.
* Orders are usually shipped in 1-2 business days (we do not ship on Saturday or Sunday).
* Some Patagonia, Chaco, Merrell, Marmot, Deuter, Osprey, Prana, Lowa, Horny Toad, Ecco, and Scarpa orders may ship directly from the manufacturer.
* If your package is not being delivered to the billing address we will (automatically) require a signature before delivery.
* Shippers do not offer performance guarantees in all cases. Some delays are unavoidable, such as weather.
* In the event of a lost delivery, we encourage you to notify the shipper immediately to start the tracking process.